Reporting to: Customer Service Manager
Key Responsibilities :
• Respond to all incoming customer calls, internal requests and email correspondences.
• Ensure all complaints are captured on time and resolved within the turnaround time.
• Prepare and update complaint database timely, making sure it is properly written.
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction.
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly.
• Perform any other duties as assigned by the line manager
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be friendly, honest, firm, smart and hard working
• Ability to communicate to customers and provide support on time
How to Apply
Click the button below, remember to attach Certificates and CV