Call Centre Supervisor Dar es salaam 81 views13 applications

Job Description

Office Location: Head office-Kinondoni Dar es Salaam
Reporting to: Business Development Manager
Department: Sales

Description of core duties:

  • Handling Incoming and Outgoing calls
  • Documentation on information
  • Reports on Client needs and how they were handled
  • Handling Customer complaints
  • Seeking customer feedback on the service they receive.
  •  Reminding clients on payment dates.
  • Gathering info about Market trends e.g. how did the client find out about PCL
  • Informing clients and Marketing about the Group’s new Products
  • Liaising with Head Office and /branches
  • Tele-marketing via outgoing calls
  • Converting Incoming calls to sales
  • Referring clients to our closest branches
  • Training on – Customer Care, Telemarketing, discuss on non-work related matters
  • Regular meetings to discuss how the dept is working, how customers are being served, any challenges and sharing info.
  • Provide reports on the performance of the customer care centre and on market trends
  • Giving feedback to Top Management on monthly sales done and assist them In budgeting.
  • Reports on social media and Website and company feedback emails.
  • Regular Updating the database

Description of minimum knowledge, skill and competency needed for the job

  • At least a Bachelor Degree in Business Administration or Marketing.
  • Experience in a call center or customer service environment.
  • Knowledge of administration and clerical processes.
  • Good data entry and typing skills.
  • Listening skills.
  • Verbal and written communication skills.
  • Problem analysing and problem solving. Stress tolerance and reliance. Teamwork.
  • Good computer and database skills

 

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